Shipping Timelines:
Personalized items: Manufacturing takes approximately 5 days. Orders are dispatched within 7 working days from the date of order.
Non-personalized items: Dispatched within 2 to 3 working days from the date of order.
Delivery after dispatch: Typically 3 to 5 additional days depending on your location and pin code.
Shipping Partners:
We work with India's most trusted courier services including BlueDart, Delhivery, and other leading logistics partners to ensure safe and timely delivery.
Tracking Your Order:
Once your order is dispatched, tracking details are sent to you via:
SMS
Click the tracking link to follow your package in real-time.
Payment Methods:
Prepaid: UPI, credit card, debit card, net banking, wallets
Cash on Delivery (COD) is available
COD Order Cancellation:
COD orders can be cancelled by clicking the cancel button in the order confirmation message or during the confirmation call. Prepaid orders cannot be cancelled once placed.
My order shows delivered but I haven't received it:
If the tracking status shows delivered but you haven't received your package, please:
Check with family members or neighbours who may have accepted it.
Contact your local courier delivery office using the tracking ID.
If still unresolved, email us at care@everlasting.shop with your order number and we will coordinate with the courier partner immediately.